Family communication

At Early Learning Services, we prioritise forming strong partnerships with our families. Our families love hearing about their child’s progress and daily experiences throughout the year. We know you will too. That’s why we’ve developed a Family Engagement Calendar at [BRAND NAME]. This ensures you stay informed about key touchpoints and progress summaries throughout your child’s early learning journey.

What’s included in the Family Engagement Calendar?

Every child is unique, and we want to understand your learning aspirations for your child. So our Lead Educators will partner with you to set your child’s early learning intentions at the start of each year, we’ll then provide progress updates and a summary of learning once your child completes the program in their room.

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Daily updates: You’ll receive daily updates on the learning and activities in your child’s room, including highlight photos from the day. These updates are provided through the Xplor app, available for both iPhone and Android.

Monthly observations and newsletters: Alongside monthly observations of your child’s learning and development, our Centre Managers send out a monthly newsletter to all families. This newsletter showcases what the children have been up to and includes community notices.

One-on-one discussions: At the beginning of each year, you’re encouraged to book a one-on-one discussion with your child’s Lead Educator. This is a fantastic opportunity to set learning intentions and aspirations for your child’s well-being and development for the year ahead.

Centre showcases: We love to share the energy and enthusiasm in our centres. Look forward to receiving invitations to attend showcases of your child’s learning and creativity.

Community events: We strive to help your child feel connected to the community. We collaborate with local groups such as schools and aged-care facilities and celebrate various events at the centre, including Mother’s Day, Father’s Day, Grandparent’s Day, and VIP days.

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Voice of our families

Your voices are incredibly important to us, and we prioritise listening to the perspectives of every family within our early learning communities nationwide. Each year, we send out regular surveys to our families, providing an anonymous platform for sharing valuable insights and feedback. This feedback helps us identify key areas for continuous improvement, ensuring we consistently meet the needs and expectations of our families.

Our family communication app – Xplor Home

To facilitate seamless communication between families and our centres, we use the all-in-one family app, Xplor Home. Xplor Home is the easiest way to keep track of your child’s day. From the moment you complete your enrolment form, you can use Xplor Home to book child care days, manage your account, receive photographs capturing your child’s learning, and much more. It’s the perfect way to stay connected with your little one’s moments of discovery, whether you’re at home, the office, or on the go.

More features you can access on the app

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Communications

  • View your child’s learning, featuring all photos and videos captured throughout the day.
  • Learn about your child’s progress, their passions, and discover more about upcoming centre events or information.
  • Family time and milestones can also be shared with your child’s educator with a click of a button.
  Next: Child Care Subsidy (CCS) & Payments
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Child Care Subsidy (CCS) & Payments

  • Simplify your child care financials so they are easy to manage.
  • View your Child Care Subsidy and be aware of when payments are due.
  • Approve your government Complying Written Agreement (CWA) with the app.
Previous: Communications Next: Health and well-being
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Health and well-being

  • Monitor your child’s health at a glance with analytics covering sleep, nutrition, toileting, and sun protection.
  • Keep a record of your child’s health routines, ensuring continuity at child care and home.
Previous: Child Care Subsidy (CCS) & Payments Next: Manage your bookings
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Manage your bookings

  • Book additional days quickly and conveniently.
  • Notify your centre if your child will be late or absent, or if you have an upcoming holiday.
Previous: Health and well-being  

Download the Xplor Home app

Available to download for both iPhone and Android from the app store, you can customise the notifications you’d like to receive daily, so you’ll never miss an update from the Early Learning Services team.